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Part-Time Monitoring Technician (Thu-Sun 2-10)

Job Purpose
To provide coverage for the nationwide 24-hour monitoring service and Triangle Refrigeration Co. telephones. Also provided after-hours coverage for service dispatch
Expectations of Employee
Demonstrates flexibility, good communication skills, ability to prioritize and be a self-starter, and an ability to make decisions and follow directions.
Assists the Monitoring Manager in updating store information and procedures.
Demonstrates good judgment and reasoning when investigating and solving problems.
Works productively and efficiently with the Monitoring Manager and all others in the Company.
Consistently completes works on time and seeks additional assignments.
Understands and adheres to Triangle policies and procedures.
Maintains a well-groomed, professional appearance appropriate for the position and situation and maintains a work area in a neat and orderly manner.
Demonstrates a strong commitment to the Company's mission, vision, and core values.
Essential Duties and Responsibilities
Monitor and respond to all alarms on a timely basis.
Enter all data concerning the day's alarms into the data base and file all alarms.
Run weekly recurring alarm reports and monthly reports as directed by the Monitoring Manager.
Provide a quality 24-hour answering service to Triangle Refrigeration Co. after hours.
Dispatch and coordinate service calls after hours for the appropriate refrigeration and/or HVAC service technicians.
Other Duties
Update store information as needed.
Education, Experience and Licensure
High school diploma or GED
A minimum of one year of customer service experience.
Skills, Knowledge, and Abilities
Strong customer service skills.
Strong telephone skills.
Basic computer skills
Language Skills
Ability to read and interpret general business periodicals. Ability to read, understand, and write procedure manuals. Ability to effectively respond to common inquiries or questions from managers, customers, and employees.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit, and to occasionally stand, twist, turn, kneel, bend, walk and reach. The employee must occasionally lift/move up to 25 pounds. The employee must have normal or correctable to normal senses of speech, vision (including close, distance, color, peripheral, and depth) and hearing. The employee must be able to smell, touch, and use hands and fingers.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will always work most in an environmentally-controlled office facility. This position may require some travel using a company vehicle, public, or private transportation on company business, such as seminars. The noise level in this environment is usually moderate.



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