Refrigeration Food Service Technician

Job Purpose
The basic function of the refrigeration service technician/food service technician is to provide excellent service to our customer base in a professional, cost effective manner and provide support to other employees as requested or as necessary.
Expectations of Employee
Accountable for equipment repair and maintenance function, customer service function, documentation and reporting, and tracking/restocking truck inventory.
Maintain and advance knowledge of equipment.
Maintain proficiency in the diagnosis of the mechanical and electrical problems.
Demonstrate good judgment and reasoning when investigating and solving problems.
Consistently complete work on time.
Seek guidance and direction in the performance of responsibilities from sources inside and outside the company, especially in areas where expertise is limited.
Respect the confidentiality of company, customer, and personnel information.
Work productively, efficiently, and cooperatively with the co-workers, supervisor, and others in the company.
Establish and maintain a positive attitude.
Exhibit the highest level of integrity, honesty, and professionalism in all interactions with customers, contractors, suppliers, and all others inside and outside the Company.
Perform all duties in an independent manner with minimal direction and supervision within the guidelines of company policies and procedures.
Maintain a well-groomed, professional appearance as appropriate for the situation.
Responsible for staying aware of changes in company policies and procedures.
Demonstrate a strong commitment to the Company's mission, vision, and core values.
Essential Duties and Responsibilities
Receive and respond to requests for work to be completed from Dispatch in a prompt and professional manner.
Effectively and efficiently diagnose equipment failure problems, make repairs to equipment or determine replacement value, and place it back in proper operation.
Maintain supplies and accurate computerized inventory on truck.
Effectively communicate the diagnostic and repair process with the customer, Dispatch, and supervisor as necessary.
Other Duties
Run calls on the night, weekend, and/or holiday call schedule for assigned zone.
Keep truck clean and organized.
Answer customer calls or concerns promptly and accurately, communicating diagnosis, cost and type of repairs, parts orders, and important information in a professional manner, meeting or exceeding customer expectations.
Contact prospective service customers.
Understand and adhere to Service Contracts and Service Procedures as instructed in the Service Department Procedures Manual.
Record time, repair process, and inventory movement promptly and accurately, sending paperwork in daily per procedure
Complete other tasks as assigned by the zone field service supervisor.
Maintain and organize the required tools for the job on the assigned truck.
Respond positively to customers, company employees, and equipment and parts supplier.
Education, Experience and Licensure
One-year certificate from college or technical school, or one year related experience and/or training, or equivalent combination of education and experience in commercial refrigeration, HVAC/or food service equipment is required. Three to five years of related experience and/or training is preferred.
Valid Pennsylvania driver's license and personal driving record accepted as required by Company's vehicle insurance policy in order to drive and operate a Company vehicle.
EPA Type I & Type II certification is required and a Universal EPA certification is preferred.
Food service/C-store technicians one or more years of experience working on food service equipment, HVAC and refrigeration equipment, as it relates to the convenience store trade is required with three or more years of experience preferred.
Skills, Knowledge, and Abilities
Ability to safely operate specific equipment and tools including, but not limited to, vacuum pump, refrigerant recovery units, hand power tools, power lifts, lifting riggings, pressure and electrical regulating and testing devices.
Food service/C-Store technicians must be knowledgeable of and familiar with refrigeration, HVAC, electrical, food service, and cooking technology, including gas operated equipment.
Must exhibit an exceptional level of customer service skills and abilities in all interactions with customers.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to safely operate machinery, all power tools, and power equipment.
Very good understanding of mechanical physics such as force, leverage, torque, shear strength, etc.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of technical instructions furnished in written, oral, diagram, or schedule form and deal with several abstract and concrete variables.
Ability to tactfully handle difficult situations.
Ability to effectively prioritize urgencies, tasks, duties, and projects.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information to and respond to questions one-on-one and with groups from customers, supervisors, and other employees of the company, and the general public.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General good health and conditioning. Must have sufficient stamina to endure long hours at various tasks and be able to handle high stress situations. Body positions: sitting and standing. Ability to move about unrestricted in shop and field situations. While performing the duties of this job, the employee is required to sit, stand, twist, turn, kneel, bend, walk, reach, grab and manipulate tools, fittings, and parts with hands and arms; climb and balance (including but not limited to ladders); and lift up to and more than 100 pounds (including but not limited to tools, parts, equipment, and ladders). The employee must have normal or correctable to normal senses of speech, vision (including close, distance, color ? as needed for identifying color codes of wiring diagrams and refrigerants, peripheral, and depth) and hearing. The employee must be able to smell, touch, and use hands and fingers.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works most of the time outdoors or in non-environmentally controlled settings, including wet, humid conditions, extreme cold, and extreme heat, all of which are non-weather related. Outdoor conditions can range from hot roofs of 120 degrees F in the summertime to extremely cold conditions in the wintertime (-10 degrees F). Non-controlled conditions include walk-in coolers and freezers (40 degrees F to -20 degrees F) year round. Two thirds of the time, work conditions will also include working near moving mechanical parts; risk of electrical shock; and vibration. Work conditions will also occasionally entail: work in high, precarious places; exposure to toxic or caustic chemicals; exposure to fumes or airborne particles; and working with flammables. Normal working hours for this position are 40 per week and some overtime hours on nights, weekends, and holidays may be required. This position is required to wear a company uniform, company ID badge, and approved work shoes at all times. Job requires travel using a company vehicle, public, or private transportation on company business. The noise level typical for this position is loud.

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